This policy explains how deposits work on Affichr, when they may be refunded, and what happens in common situations like cancellations, no-shows, and disputes.
When a client books through Affichr, the flow works like this:
Deposits help artists and studios reserve calendar time and cover design or preparation work done before the session. Deposit amounts, cancellation windows, and refund rules vary by provider. Always review the terms shown at checkout — if anything is unclear, ask the provider before paying.
The provider cancels a confirmed appointment and cannot offer a suitable alternative, unless applicable law requires a different remedy.
The client attends as scheduled. The deposit is credited toward the final session cost.
The provider allows a reschedule. The deposit carries over to the new date, subject to availability and the provider's policy.
Late cancellation, no-show, arriving unfit for service, major scope change, or false booking information — subject to applicable law.
Unless the provider's booking terms say otherwise, and unless required by applicable law, a deposit may be non-refundable in the following situations.
If a client cancels inside the cancellation window shown at booking, the provider may retain the deposit. Artists configure their own cancellation window on Affichr and the window is displayed before the client pays. Some US states limit non-refundable deposit terms — the "unless required by applicable law" qualifier throughout this policy accounts for those requirements.
If a client does not attend the appointment and does not provide advance notice, the provider may treat the appointment as a no-show and retain the deposit per its policy.
If the client arrives in a condition that prevents the provider from safely or lawfully performing the service — such as intoxication, a contraindicated health condition, missing required consent, or an age or identity issue — the provider may refuse service and retain the deposit where permitted by law.
If the client materially changes the requested design, placement, size, timing, or scope after a deposit has been paid, the provider may retain the deposit for preparation work already completed and may require a new deposit for the revised booking.
If the appointment cannot proceed because the client provided false, incomplete, or misleading booking, identity, age, or health information, the provider may retain the deposit where permitted by law.
Rescheduling is subject to provider availability and the terms shown at booking. Affichr provides tools for clients to request a reschedule, but a reschedule is not confirmed until the provider accepts it.
Where the provider does not specify different rules, a common baseline is: the client requests a reschedule at least 48 hours before the appointment, and the deposit must be applied to a new date within 90 days. Providers may use different timeframes if clearly disclosed.
If the provider initiates a reschedule, the client's deposit should remain available for the new date or be refunded if the provider cannot offer a reasonable alternative.
Moving a booking in the app does not automatically reset the provider's cancellation window or forfeit rules unless the provider confirms it does.
If the provider cancels a confirmed appointment and cannot offer an acceptable alternative, the client is generally entitled to a refund of the deposit for that appointment, unless a different remedy is required or allowed by applicable law.
Provider cancellations are the provider's responsibility. Affichr is not responsible for indirect costs arising from a provider cancellation — such as travel, time off work, accommodations, or replacement services.
If a payment was processed through Affichr and Stripe, refunds are issued back to the original payment method. Affichr cannot guarantee that a refund can be sent to a different card, bank account, or wallet.
The artist, studio owner, or an authorized Affichr admin approves and initiates the refund through the payment tools. A client request sent to Affichr support is not by itself a refund approval.
Stripe or another payment processor submits the refund to the card network or payment method.
The client's bank or card issuer posts the credit. Timing varies — typically 5–10 business days — and is outside Affichr's direct control.
If a refund has been approved by the provider but hasn't appeared after 10 business days, contact the provider first. If the issue appears to be a platform or payment-status problem, email info@affichr.com with your booking details.
Platform, processor, or payment-method fees may not be refundable unless required by law or stated at checkout.
Please contact the artist or Affichr before filing a chargeback. Most deposit questions can be resolved faster through direct conversation than through a card dispute — and chargebacks carry real costs for small independent artists.
If a chargeback is filed for a deposit the provider considers non-refundable, the provider is responsible for responding to the dispute and substantiating its policy. Affichr may supply available platform records — such as booking confirmations, payment records, and policy disclosures shown through the app — when required by a processor workflow, fraud review, or applicable law.
Affichr providing records does not make Affichr responsible for the provider's service, cancellation decision, or dispute outcome. Stripe's and the card networks' dispute procedures apply to payments processed by Stripe. The final decision rests with the card issuer or payment network.
Providers may choose to offer a deposit transfer, credit, or refund for genuine emergencies at their discretion. Contact the provider as soon as possible with any supporting information they may reasonably request. Nothing in this policy prevents a provider from being more generous than these defaults.
For events outside the reasonable control of the client or provider — such as natural disasters, declared emergencies, or government orders — Affichr encourages providers to offer a fair resolution such as rescheduling, credit, or refund, consistent with applicable law.
Affichr is a software platform. Affichr is not the tattoo artist, studio, or salon; not the merchant of record for the appointment service; not an escrow agent, payment custodian, or guarantor of any refund or service outcome.
The deposit and refund decision belongs to the provider. Affichr generally cannot override a clearly disclosed provider policy, approve a refund on the provider's behalf, or resolve a service dispute, except where required by law, payment-processor rules, fraud prevention, or an Affichr-administered account action.
Providers are responsible for clearly communicating their terms — deposit amounts, cancellation windows, no-show rules, and applicable taxes — before a client pays. Providers may set more generous terms than the defaults in this policy. Providers may also set stricter terms where they are clearly disclosed before payment and permitted by applicable law and Affichr's platform rules.
Deposits are charged in the currency shown at checkout. Affichr's default for North American accounts is USD unless the provider, checkout page, or account configuration states otherwise.
Artists, studios, and salons are responsible for determining, collecting, and remitting any applicable sales tax, use tax, or other taxes, unless Affichr is legally required to do so for a specific transaction.