Help with your Affichr account, bookings, deposits, and privacy requests. We aim to respond within 5 business days.
App issues, login problems, subscriptions, booking questions, bug reports.
support@affichr.comPrivacy requests (access, deletion, correction), legal notices, terms questions.
info@affichr.comUse Forgot password on the sign-in screen to reset by email. If you signed up with Google or Apple, use that same button — your account is linked to that email. Still stuck? Email support@affichr.com.
Deposits are set by your artist or studio and paid securely through Stripe. Refund and cancellation rules are shown at the time of booking. See the Deposit & Refund Policy for the platform defaults — for a specific appointment, your artist's disclosed policy applies.
Open the appointment in the app (or the link in your confirmation email) and use cancel / reschedule. Your artist's cancellation window determines whether the deposit can be transferred — the rules were shown when you booked.
Reply STOP to any SMS, use the unsubscribe link in emails, or manage channels in your client profile. Essential booking confirmations may still be sent.
In the app: More > Account & Support > Delete account. Or email info@affichr.com from your account address. Some records must be kept for legal reasons (consent forms, payment records) — details in the Privacy Policy.
Payments are processed by Stripe. A pending authorization that failed usually disappears from your statement within a few days. If a duplicate charge settles, email support@affichr.com with the date and last 4 digits of the card (never send the full number).
Client deposits go directly to your connected Stripe account (Settings > Profile > Payments). Payout timing is controlled by Stripe. Affichr does not hold your funds.